Privacy Policy

Effective Date: September 28, 2026

Rowan & Muse Interiors LLC (“Rowan & Muse,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit www.rowanandmuse.com, submit an inquiry through our website or advertising forms, book a consultation, purchase a product, or use our interior design services.

1. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

  • Your name, email address, phone number, and mailing or project address.

  • Design preferences, project budget, timeline, room measurements, photographs, floor plans, and other project details.

  • Information shared through inquiry forms, questionnaires, emails, consultations, and other communications.

  • Billing information, purchase details, payment confirmations, and transaction records.

Information collected automatically

When you visit our website, our website platform and analytics and advertising providers may collect information such as:

  • IP address and approximate location.

  • Browser, device, and operating system information.

  • Pages viewed, referring websites, and time spent on our website.

  • Clicks, scrolling activity, navigation patterns, and other website interactions.

  • Cookie identifiers and information about interactions with our advertisements.

We collect this information through cookies, pixels, and similar technologies, including the tools described below.

2. How We Use Information

We use personal information to:

  • Respond to inquiries and discuss your design needs.

  • Send project questions, discovery call booking links, and consultation details.

  • Prepare proposals and provide design services and purchased products.

  • Process payments and maintain transaction records.

  • Communicate about your project, appointments, purchases, and account.

  • Send marketing communications where permitted by law and consistent with your preferences.

  • Understand how visitors use our website and improve its content and functionality.

  • Measure advertising performance and support relevant advertising.

  • Prevent fraud, address security concerns, resolve disputes, and meet legal obligations.

3. Payments

We accept payments through Stripe, Apple Pay, Zelle, and ACH bank transfers, as available for your transaction.

Payment information is processed by the payment providers and financial institutions involved in your selected payment method. Depending on the method, these organizations may collect billing details, card or bank account information, device information, and other information needed to authorize payments, prevent fraud, and complete transactions.

We may receive transaction information such as your name, contact details, payment amount, payment status, transaction reference, and limited payment method details. We use this information for billing, bookkeeping, customer service, and resolving payment issues.

  • Stripe: Processes payment information under its Privacy Policy.

  • Apple Pay: Handles payment information as described in Apple Pay & Privacy.

  • Zelle: Payments are handled through participating financial institutions. Your bank or credit union’s privacy notice applies to its handling of your information.

  • ACH transfers: Bank account and transaction information is processed by the financial institutions and any payment processor involved in the transfer, under their respective privacy notices.

Please do not send full payment card numbers, bank login credentials, or other sensitive financial credentials by email.

4. Advertising and Lead Forms

When you submit information through a Rowan & Muse advertisement or lead form, including a Google Ads lead form, we use it to respond to your inquiry and discuss our services.

Our follow-up may include questions about your project, a link to book a